1. Introduction

OfferPulse ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our competitor offer monitoring service.

By using OfferPulse, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, password, and optional store URL when you create an account.
• Competitor URLs: The URLs of competitor pages you choose to monitor.
• Payment Information: Billing details processed securely through our payment provider (Stripe). We do not store full card numbers.
• Communications: Information you provide when contacting our support team.

2.2 Information Collected Automatically

• Usage Data: Information about how you interact with our service, including features used and time spent.
• Device Information: Browser type, operating system, and device identifiers.
• Log Data: IP address, access times, and pages viewed.

2.3 Competitor Data

We collect publicly available information from competitor websites you specify, including promotional offers, pricing displays, shipping information, and other publicly visible content. This data is collected solely to provide our monitoring service to you.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our service
• Monitor competitor pages and deliver alerts and reports to you
• Process payments and manage your subscription
• Send you service-related communications (alerts, digests, account notifications)
• Respond to your enquiries and provide customer support
• Analyse usage patterns to improve our product and user experience
• Detect and prevent fraud or abuse

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third parties that help us operate our service (hosting, payment processing, email delivery).
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain your account information for as long as your account is active. Competitor monitoring data is retained according to your plan's history limits (30, 90, or unlimited days). You may request deletion of your data at any time by contacting us.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including encryption in transit and at rest, secure access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request portability of your data
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@offerpulse.io.

8. Cookies

We use essential cookies to operate our service and optional analytics cookies to understand usage. You can control cookie preferences through your browser settings.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our service. Your continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@offerpulse.io
Address: OfferPulse Ltd, London, United Kingdom